Privacy Policy

Cafe-espoir respects your privacy. Across our business, around the world, we will only collect, store and use your personal information for defined purposes. We use your information to support and enhance our relationship with you, for example, to process your purchase, provide service and support, and share product, service and company news and offerings with you. We do not sell your personal information. We only share your personal data outside the Cafe-espoir family of companies with your consent, as required by law or to protect Cafe-espoir, its customers, or the public, or with companies that help Cafe-espoir fulfill its obligations with you, and then only with partners who share Cafe-espoir's commitment to protecting your privacy and data. At any time you may contact Cafe-espoir with any privacy questions or concerns you may have. You also may ask at any time to see the data you have given us and request correction or deletion. We strive to ensure a high level of security and confidentiality.

At Cafe-espoir, your right to privacy and data security is a primary concern. That's why, whether you are purchasing a product or service from us or obtaining technical support, whether online or dealing with one of sales or technical support representatives over the phone, or simply visiting cafe-espoir.ca,.we strive to ensure that every customer experience is safe and secure. Cafe-espoir has prepared this Privacy Policy to inform you about our ongoing commitment to ensuring your personal information remains accurate, confidential and used only for identified purposes, regardless of how it is provided to us. This Policy also addresses how you can inquire about the personal information we hold about you and how we will respond to such a request.

Scope of this Privacy Policy

This Privacy Policy applies only to personal information collected from individual customers. It does not apply to corporate or business contact information. In addition, this policy is not applicable to personal information that has been aggregated or made anonymous and no longer specifically relates to an identifiable individual. Cafe-espoir reserves the right to use aggregated or anonymous information in any manner it considers appropriate.

When and Why Cafe-espoir asks for specific types of personal information

In a few areas on our Web site and online customer support tools, as well as in our telephone interaction with customers, we ask you to provide information for a number of purposes including in order to enable us to proceed with processing and fulfilling your product or service purchase, to assist you with technical support issues, or to follow up with you after your product or service inquiry or purchase to obtain your feedback or to ensure that you are aware of Cafe-espoir's product and service portfolio and any special offers or promotions we think may be of interest to you. In certain circumstances, it is completely optional for you to provide your personal information, and in other circumstances, such as in order to complete your purchase, such information must be provided. If you choose not to provide your personal information, we will advise you if a service cannot be performed without such information.

We request information from you when you:

The kind of personal information we will ask for includes your name, e-mail address, phone number, address, type of business, customer preference information, customer number and service tag number, as well as such other personal information that is needed to fulfill the purposes identified in this Privacy Policy.

Cafe-espoir only uses your personal information for specific purposes

The information you provide will be kept confidential and used to maintain and support your customer relationship with Cafe-espoir. This means enabling us to proceed with processing and fulfilling your product or service purchase, assisting you with technical support issues, or following up with you after your product or service inquiry or purchase in order to obtain your feedback or to ensure that you are aware of Cafe-espoir's product and service portfolio and any special offers or promotions that we think may be of interest to you. In order to support your customer relationship with Cafe-espoir, we may share your personal information with certain select service providers who have committed to keep your personal information confidential, use it only as directed by Cafe-espoir and to secure your personal information in a manner that is consistent with this Policy.

Cafe-espoir will not disclose your personal information to any outside organization for its use in marketing without your consent

Information regarding you (such as name, address and phone number) or your order and the products you purchase will not be given to any outside organization for its use in marketing or solicitation without your consent. Under no circumstances do we sell our customer's personal information to third parties.

Disclosure to Service Providers

Cafe-espoir will share your personal information with certain select service providers in order to support your customer relationship with Cafe-espoir as detailed above. For example, service providers will be engaged to confirm your identity and address, to assist in the order fulfillment process, repair products purchased, to perform credit analyses, and to assist in alerting you to product and service offerings that we think may be of interest to you. All such service providers only use your information for the purposes and in the matter we have instructed them. They have also committed to keeping your personal information confidential, using it only as directed by Cafe-espoir and to secure your personal information in a manner that is consistent with this Policy.

For How Long and Where Does Cafe-espoir Keep My Personal Information?

We keep personal information only so long as is needed in order to meet the purposes set out in this Policy, including to enable us to meet any legal or regulatory requirements. Cafe-espoir has retention standards for customer information and records management which set out these timelines. We have retention policies in place that govern the destruction of personal information.

The principal places in which Cafe-espoir holds personal information are in Toronto, Ontario and nearby municipalities where off-site storage facilities may be located. Because Cafe-espoir Canada is part of a global organization, personal information may be shared (including for storage and processing) among Cafe-espoir affiliated companies in other countries including, but not limited to, Canada and the United States. Cafe-espoir Canada has entered into agreements with such companies and has taken the measures described below (See "Cafe-espoir and Related Companies") in order protect your personal information.

Changes to Privacy Policy

Although our commitment to privacy will not change, in order to accommodate changes based on new legislation, legal developments (such as court decisions), or if the products and/or services that Cafe-espoir offers changes, we reserve the right to amend this Policy from time to time. You will see that the date of the last update of this Policy (the "Effective Date") is listed below. If we update this Policy, the Effective Date will be changed to indicate when the last update was made.